<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.onlinebusinessempires.com/blogs/tag/business-consulting/feed" rel="self" type="application/rss+xml"/><title>ONLINE BUSINESS EMPIRES - Blog #Business Consulting</title><description>ONLINE BUSINESS EMPIRES - Blog #Business Consulting</description><link>https://www.onlinebusinessempires.com/blogs/tag/business-consulting</link><lastBuildDate>Mon, 27 Jul 2026 09:33:57 -0700</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[The Discovery Call That Made Me a Better Consultant]]></title><link>https://www.onlinebusinessempires.com/blogs/post/the-discovery-call-that-made-me-a-better-consultant</link><description><![CDATA[<img align="left" hspace="5" src="https://www.onlinebusinessempires.com/1778641848846.jpg"/>One of my most embarrassing discovery calls taught me a lesson I'll never forget: great consulting i]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_dhLjeqGoTUCuEwoBOTAvuw" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_VNkMf5PFT0uO_gT0Mh6x7w" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_ai9h9ULVS8ON3lNkO3Vw6A" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_5B1cry3IR42NCjfnUEbadw" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center zptext-align-mobile-center zptext-align-tablet-center " data-editor="true"><div>Untitled Document<div class="zw-page" style="display:block;"><div class="zw-header"><p style="margin:0px;line-height:1.2;text-align:left;padding-bottom:16px;padding-top:0px;"><br/></p><div></div></div><div class="selectableSection zw-contentpane"><p style="margin:0px;line-height:1.2;text-align:left;padding-bottom:16px;padding-top:0px;"><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">One of the most embarrassing discovery calls I’ve ever had actually taught me one of the best lessons in consulting.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">A client reached out to me about helping build out a side business he was working on.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">We had the initial meeting.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">I gathered my notes.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Understood the direction.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Then I went off to do my research before the discovery presentation.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">At the time, I was really trying to impress clients with how deep I could go into understanding their business.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">So I researched everything tied to his email.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Company information.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Market positioning.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Operational opportunities.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">I built out the presentation, organized the slides, and honestly felt pretty good going into the call.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">So the discovery meeting starts.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">I share my screen confidently and begin presenting.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">About 20 seconds in, the client stops me and says:</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">“…this isn’t my business.”</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">I pause for a second and ask:</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">“What do you mean?”</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">He goes:</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">“That’s my family’s company. I just work there.”</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Man…</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">I felt my soul leave my body 😂</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Somehow during my research, I connected him to his family’s business and built the ENTIRE presentation around the wrong company.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">And the worst part?</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">The recommendations technically still made sense.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Which somehow made the situation even more awkward.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Looking back, I probably sounded like some overcommitted internet investigator trying to explain his family’s operations to him.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Meanwhile this guy just wanted help with a side project.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">I honestly think I lost the client the second that logo hit the screen.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">But that moment taught me something important.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Discovery is not about seeing how much information you can find.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">It’s about understanding the actual problem the client wants solved.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Ever since then, I’ve become much more intentional during discovery.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Less assumptions.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">More clarity.</span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">More focus.</span><span><br/></span><span><br/></span><span style="font-family:-apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Fira Sans&quot;, Ubuntu, Oxygen, &quot;Oxygen Sans&quot;, Cantarell, &quot;Droid Sans&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Lucida Grande&quot;, Helvetica, Arial, sans-serif;color:rgba(0, 0, 0, 0.9);font-size:10.5pt;font-variant:normal;text-decoration:none;letter-spacing:0pt;font-weight:400;vertical-align:baseline;font-style:normal;background-color:rgb(255, 255, 255);">Funny enough, one of my most embarrassing calls probably made me much better at what I do today.</span></p><div></div></div><div class="zw-footer"><p style="margin:0px;line-height:1.2;text-align:left;padding-bottom:16px;padding-top:0px;"><br/></p><div></div></div></div><code><style id="code-style">#ui-editor-outer-div .t1 .kwd { color: rgb(102, 121, 204) }#ui-editor-outer-div .t1 .com { color: rgb(107, 115, 148) }#ui-editor-outer-div .t1 .str { color: rgb(172, 151, 57) }#ui-editor-outer-div .t1 .atv { color: rgb(34, 162, 201) }#ui-editor-outer-div .t1 .typ, #ui-editor-outer-div .t1 .fun { color: rgb(61, 143, 209) }#ui-editor-outer-div .t1 .tag, #ui-editor-outer-div .t1 .var { color: rgb(201, 73, 34) }#ui-editor-outer-div .t1 .lit, #ui-editor-outer-div .t1 .atn, #ui-editor-outer-div .t1 .dec { color: rgb(199, 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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Wed, 08 Jul 2026 13:20:28 -0600</pubDate></item><item><title><![CDATA[The Value of Truly Caring: Why I Invest So Much in My Clients' Success]]></title><link>https://www.onlinebusinessempires.com/blogs/post/value-of-caring-for-clients-success</link><description><![CDATA[<img align="left" hspace="5" src="https://www.onlinebusinessempires.com/images/your-success-is-our-goal-inspirational-leadership-quote.webp"/>Discover the true value of caring deeply for your clients' success and how it drives business excell]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_VwjT6Y6FRpuU0Yi191B-Bw" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_UwPeBesDS2mD4is36tGo6g" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_F9BZ1qSQQbSqb30Oa4co-g" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_ceC_l_UBQdC_2wt4d9GAjA" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><div><HTML><HEAD><META content="text/html; charset=utf-8" http-equiv="Content-Type"><META content="no-referrer" name="referrer"></HEAD><BODY data-layout="margin-top:48px; margin-right:0px; margin-bottom:48px; margin-left:12px" style="width:auto;margin:0px 0px 0px 12px;background-color:rgb(255, 255, 255) !important;"><DIV class="zw-page" doc-id="page_09591105152230512" style="display:block;"><DIV class="zw-header" doc-id="header_018793006414244573" node-id="default_header" style="-aw-headerfooter-type:header-primary;"><P doc-id="para_016410279231656433" node-id="node_047249604158684977" style="margin:0px;line-height:1.2;text-align:left;padding-bottom:16px;padding-top:0px;"><BR></P><DIV></DIV></DIV><DIV class="selectableSection zw-contentpane" doc-id="content_004763731782999514" node-id="content_1"><P doc-id="para_012591108075200252" node-id="node_09680764742262304" style="margin:16px 0px 0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">Hello, reader!</SPAN></P><P doc-id="para_044050293836827636" node-id="node_08072557668031424" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">Today, I want to talk about something that&rsquo;s been on my mind for a while&mdash;something that I&rsquo;ve struggled to express clearly until now. It&rsquo;s the concept of truly caring for a client&rsquo;s business, to the point where I temporarily prioritize their success over my own. This is a deep level of commitment that goes beyond just providing a service; it&rsquo;s about investing in the business as if it were my own.</SPAN></P><P doc-id="para_09291068177096282" node-id="node_09631876199800302" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">When I take on a project, I&rsquo;m not just solving a problem. I&rsquo;m diving deep into the business, understanding its nuances, challenges, and goals. This level of attention is not just a task; it&rsquo;s an investment. I care deeply about finding the best solutions, not just for the short term, but with an eye toward long-term success and sustainability. This means I&rsquo;m not just slapping on a quick fix&mdash;I&rsquo;m crafting a solution that will steer the business in the right direction, with minimal risk of future complications.</SPAN></P><P doc-id="para_09934766124030305" node-id="node_009442539411666329" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">This approach requires a level of attention and care that I often feel is undervalued. It&rsquo;s like a mother caring for someone else&rsquo;s child with the same intensity and dedication as she would her own. This might be a tough analogy, but it&rsquo;s how I view my role when working with clients. I temporarily merge with their problems, take them on as my own, and invest my energy and creativity into finding the best path forward.</SPAN></P><P doc-id="para_09739954945277682" node-id="node_039373806730918703" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">This investment is not just a service; it&rsquo;s a partnership. I&rsquo;m not just there to deliver a product or a piece of code. I&rsquo;m there to understand, to care, and to ensure that the solutions I provide are the best fit for the business&rsquo;s unique needs. This is why I&rsquo;m so good at what I do&mdash;because I care deeply about the success of the businesses I work with. My analytic mind, combined with this deep care, allows me to create some of the most effective and innovative processes.</SPAN></P><P doc-id="para_035065024230700215" node-id="node_036774266758340324" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">But here&rsquo;s the thing&mdash;it&rsquo;s not always easy to find clients who value this level of commitment. I&rsquo;ve become picky about the projects I take on because I know what I bring to the table. I know the difference my approach can make, and I want to work with businesses that appreciate and value that investment.</SPAN></P><P doc-id="para_022810429076847938" node-id="node_03488579124106024" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">So, what&rsquo;s in it for me? It&rsquo;s not just about the satisfaction of solving a problem or completing a project. It&rsquo;s about knowing that I&rsquo;ve made a real, lasting impact on a business. That&rsquo;s what drives me, and that&rsquo;s what makes me the best at what I do.</SPAN></P><P doc-id="para_07301815933525193" node-id="node_04178726121892098" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">In conclusion, my secret to success isn&rsquo;t just technical skill&mdash;it&rsquo;s the level of care and investment I put into every project. It&rsquo;s about merging with a business&rsquo;s problems, understanding them deeply, and using my creativity and analytical skills to craft solutions that work. This is what I bring to the table, and it&rsquo;s what sets me apart.</SPAN></P><P doc-id="para_044281721346903424" node-id="node_071557429447762" style="margin:0px;line-height:1.2;text-align:left;direction:ltr;padding-bottom:16px;padding-top:0px;border-top:0px;border-bottom:0px;"><SPAN style="font-family:Roboto;color:rgb(0, 0, 0);font-size:24pt;vertical-align:baseline;font-weight:400;">Until next time, remember that the best solutions come from those who truly care.</SPAN></P><P doc-id="para_05736737459870573" node-id="node_04095546074273022" style="margin:0px;line-height:1.2;text-align:left;padding-bottom:16px;border-top:0px;padding-top:0px;"><BR></P><DIV></DIV></DIV><DIV class="zw-footer" doc-id="footer_08934180940203147" node-id="default_footer" style="-aw-headerfooter-type:footer-primary;"><P doc-id="para_07204012236950967" node-id="node_07241764248000233" style="margin:0px;line-height:1.2;text-align:left;padding-bottom:16px;padding-top:0px;"><BR></P><DIV></DIV></DIV></DIV><DIV id="htmlprocess-completed" style="display:none !important;top:-10000px;left:-100000px;visibility:hidden;"></DIV><code><STYLE id="code-style"> #ui-editor-outer-div .t1 .kwd{color:#6679cc} #ui-editor-outer-div .t1 .com{color:#6b7394} #ui-editor-outer-div .t1 .str{color:#ac9739} #ui-editor-outer-div .t1 .atv{color:#22a2c9} #ui-editor-outer-div .t1 .typ,#ui-editor-outer-div .t1 .fun{color:#3d8fd1} #ui-editor-outer-div .t1 .tag,#ui-editor-outer-div .t1 .var{color:#c94922} #ui-editor-outer-div .t1 .lit,#ui-editor-outer-div .t1 .atn,#ui-editor-outer-div .t1 .dec{color:#c76b29} #ui-editor-outer-div .t1 .pln,#ui-editor-outer-div .t1 .pun,#ui-editor-outer-div .t1 .opn,#ui-editor-outer-div .t1 .clo{color:#f5f7ff} #ui-editor-outer-div .t2 .kwd{color:#a71d5d} #ui-editor-outer-div .t2 .com{color:#969896} #ui-editor-outer-div .t2 .str{color:#183691} #ui-editor-outer-div .t2 .atv{color:#183691} #ui-editor-outer-div .t2 .typ{color:#0086b3} #ui-editor-outer-div .t2 .fun{color:#900} #ui-editor-outer-div .t2 .tag{color:navy} #ui-editor-outer-div .t2 .var{color:teal} #ui-editor-outer-div .t2 .lit{color:#0086b3} #ui-editor-outer-div .t2 .atn{color:#795da3} #ui-editor-outer-div .t2 .pln,#editorpane .t2 .pun,#ui-editor-outer-div .t2 .opn,#ui-editor-outer-div .t2 .clo,#ui-editor-outer-div .t2 .dec{color:#333} </STYLE><STYLE id="publish-layout" type="text/css">.linepath { fill-opacity: 0; 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